Terms of Service

Last updated: January 2026

Welcome to dont-miss.ai. These Terms of Service ("Terms") govern your use of our AI voice receptionist service. By using our service, you agree to be bound by these Terms.

1. Definitions

• "Service" means the dont-miss.ai AI voice receptionist platform
• "Business Client" or "You" means the tradesperson or business subscribing to our service
• "End Customer" means any person who calls a phone number connected to our service
• "We", "Us", or "Our" means dont-miss.ai

2. Service Description

dont-miss.ai provides an AI-powered voice receptionist service that:

• Answers incoming calls on behalf of your business
• Provides information about your services and pricing
• Takes bookings and appointment requests
• Sends notifications to you about new bookings
• Validates customer addresses within Australia

3. Account Registration

To use our service, you must:

• Provide accurate and complete business information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Be at least 18 years of age
• Have the legal authority to bind your business to these Terms

4. Acceptable Use

You agree not to use our service to:

• Engage in any unlawful or fraudulent activity
• Misrepresent your business or services
• Harass, abuse, or harm others
• Attempt to manipulate or exploit the AI system
• Collect personal information from callers for purposes other than providing your services
• Violate any applicable Australian laws or regulations

5. Service Availability

We strive to provide reliable 24/7 service, however:

• We do not guarantee uninterrupted service availability
• Scheduled maintenance may occasionally affect service
• Third-party service outages (telephony, AI providers) may impact functionality
• We will make reasonable efforts to notify you of planned downtime

6. Pricing and Payment

• Subscription fees are billed monthly in advance
• Prices are in Australian Dollars (AUD) unless otherwise stated
• We reserve the right to modify pricing with 30 days notice
• Usage-based charges (if applicable) are billed monthly in arrears
• All fees are non-refundable unless required by Australian Consumer Law

7. AI Voice Technology

You acknowledge and agree that:

• Our service uses artificial intelligence to handle phone calls
• AI responses may occasionally be inaccurate or misunderstand callers
• You are responsible for reviewing and confirming booking details
• The AI will identify itself as an automated assistant if directly asked
• Call recordings and transcripts may be generated for service delivery

Service Disclaimer

dont-miss.ai is a software-as-a-service (SaaS) provider. We do not verify or guarantee the accuracy of customer data, names, phone numbers, addresses, or appointment details captured by the AI during calls. You are solely responsible for validating and confirming all booking information before providing services to your customers.

8. Your Responsibilities

As a Business Client, you are responsible for:

• Maintaining accurate service descriptions and pricing
• Honouring bookings made through our service
• Responding promptly to booking notifications
• Complying with all applicable trade licensing and insurance requirements
• Ensuring your services comply with Australian Consumer Law

9. Third-Party Integrations

Our service may integrate with third-party platforms and services, such as Google Calendar, payment processors, or communication tools. You acknowledge that:

• You are responsible for connecting and configuring any third-party integrations
• Third-party services are governed by their own terms and privacy policies
• We are not responsible for the availability, accuracy, or security of third-party services
• Any data shared with third-party services is at your own risk
• We may discontinue support for specific integrations with reasonable notice

10. Intellectual Property

• We retain all rights to the dont-miss.ai platform and technology
• You retain ownership of your business information and branding
• You grant us a licence to use your information to provide the service
• You may not copy, modify, or reverse engineer our technology

11. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our liability is limited to the fees paid by you in the preceding 12 months
• We are not liable for indirect, consequential, or special damages
• We are not liable for lost revenue, profits, or business opportunities
• We are not responsible for the conduct of end customers

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your provision of services to end customers
• Any disputes between you and your customers
• Your violation of any applicable laws

13. Termination

• Either party may terminate with 30 days written notice
• We may suspend or terminate immediately for breach of these Terms
• Upon termination, your access to the service will cease
• We will retain data as required by law and our Privacy Policy

14. Force Majeure

Neither party will be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications outages, third-party service provider failures, power outages, or other events that could not reasonably have been anticipated or prevented.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales, subject to any rights you may have under Australian Consumer Law.

17. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@dont-miss.ai
• Website: dont-miss.ai

18. Friend Referral Program

Our Friend Referral Program allows you to earn rewards for referring tradies to dont-miss.ai. By participating in this program, you agree to the following terms:

• Referral Limit: Each referrer is limited to a maximum of 5 successful referral payouts. Once you have received payment for 5 referrals, no further referral rewards will be payable.
• Payment Timing: Referral rewards are only paid out once the referred tradie becomes a paying customer and we receive their first payment. No payment will be made for referrals that do not result in a paying subscription.
• Minimum Subscription: The referred tradie must maintain an active paid subscription for at least 3 months (90 days) before the referral reward becomes payable. No early cancellations or refunds during this period will qualify for a referral reward.
• Existing Pipeline: We reserve the right to reject or cancel any referral if the referred tradie is already in our sales pipeline, has previously been contacted by us, or has an existing relationship with dont-miss.ai. In such cases, no referral reward will be payable.
• Eligibility: Referrals must be for Australian-based trade businesses. Self-referrals are not permitted. Current dont-miss.ai customers may not refer their own business.
• Conversion Timeframe: Referrals must result in a paying subscription within 90 days of submission to be eligible for a reward.
• Verification: All referrals are subject to verification. We may contact you or the referred tradie to confirm the validity of the referral.
• Reward Amount: The current referral reward is $500 AUD per successful referral. We reserve the right to modify the reward amount at any time with reasonable notice.
• Payment Method: Referral rewards will be paid via bank transfer to an Australian bank account nominated by the referrer.
• Tax Obligations: You are responsible for any tax obligations arising from referral payments received.
• Program Changes: We may modify, suspend, or terminate the referral program at any time without prior notice.
• Fraudulent Activity: Any fraudulent, misleading, or spam referrals will result in disqualification from the program and forfeiture of any pending rewards.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.