Privacy Policy

Last updated: December 2025

dont-miss.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist service.

1. Information We Collect

Information from Business Clients (Tradies)

• Business name and contact details
• Phone numbers for call forwarding
• Services offered and pricing information
• Account login credentials
• Calendar integration data (if enabled)

Information from Callers (End Customers)

• Phone number (via caller ID)
• Name and address provided during booking
• Service requirements and appointment preferences
• Voice recordings and transcripts of calls

2. How We Use Your Information

We use the information we collect to:

• Provide AI-powered voice receptionist services
• Process and manage bookings
• Send appointment notifications to tradies
• Improve our AI service quality
• Provide customer support
• Comply with legal obligations

3. AI Voice Technology

Our service uses artificial intelligence to answer phone calls on behalf of tradies. When you call a number using our service:

• Your call is answered by an AI voice assistant
• The conversation may be transcribed for booking accuracy
• Your information is only used to complete your service request
• We do not use your data to train AI models without consent

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our service (e.g., Twilio for telephony, OpenAI for voice processing)
• Business Clients: The tradie whose number you called receives your booking details
• Legal Requirements: When required by Australian law or to protect our rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Data isolation between different business clients

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically retained for 12 months unless a longer period is required by law or requested by the business client.

7. Your Rights Under Australian Privacy Principles (APPs)

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). Under these principles, you have the right to:

• APP 12 - Access: Request access to personal information we hold about you
• APP 13 - Correction: Request correction of inaccurate, incomplete, or outdated information
• Request deletion of your information (subject to legal requirements)
• Be informed about how your information is collected, used, and disclosed
• Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking

Our website uses essential cookies for functionality (e.g., login sessions). We do not use third-party tracking or advertising cookies.

9. Children's Privacy

Our service is not intended for use by children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@dont-miss.ai
• Website: dont-miss.ai

12. Cross-Border Data Transfers

Some of our service providers are located outside Australia. When your data is transferred overseas, we ensure appropriate safeguards are in place as required by APP 8. Our third-party providers include:

• Twilio: Telephony and messaging services (USA)
• OpenAI: AI voice processing (USA)
• Google: Calendar integration (USA, optional)

These providers maintain security practices consistent with international standards. By using our service, you consent to the transfer of your personal information to these overseas recipients where necessary to provide our services.

13. Friend Referral Program

If you participate in our Friend Referral Program, we collect and process the following additional information:

• Referrer Information: Your name, email address, and phone number for reward payment and communication purposes
• Referred Tradie Information: Business name, website, and phone number of the tradie you refer

This information is used to:

• Verify and process your referral
• Contact the referred tradie about our services
• Process referral reward payments
• Prevent fraudulent or duplicate referrals

We may cross-reference referral submissions against our existing sales pipeline and customer database. If a referred tradie is already known to us, the referral may be declined. Referral data is retained for the duration of the program and for tax and legal compliance purposes thereafter.